Virgin Mobile South Africa
Virgin mobile - a second rate company

I wonder if Richard Branson knows that Virgin Mobile:

* Sends out inaccurate invoices? The latest statement which includes itemized billing shows the data used and SMSs sent, but not the telephone calls made. Furthermore, this invoice is the first I have received in many months despite requests.
* Up until recently, on phoning the call centre the tape that "entertains" one while you wait had a advert stating that on selected deals one could get 1000 free SMSs? Those deals no longer existed on new contracts when I heard this. False advertising.
* Call centre consultants are poorly trained? Besides giving me incorrect information, the consultant to whom I spoke admitted her service provider is MTN and not Virgin Mobile. Ouch. A few months ago, within a period of 20 minutes, two consultants contradicted one another.
* The sales department do not return calls if, of course, they were given the message?
*! Sometimes the airtime and data available to one is not loaded correctly and never corrected? I call that exploitation.

When my contract expires in a few months time, I will not be renewing it.

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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