Telkom
No telephone service since Mon 6th Jan

On Monday 6 Jan our landline stopped working. We have no dial tone and cannot make or receive calls. However when someone phones us, it sounds to them as if our phone is ringing - which it isn't. We both work from home and need our landline to talk to clients.

We logged a fault online on Mon 6th. We followed up by phoning Telkom via Skype on the 7th, 9th, 13th, 14th, 15th. No technician has contacted us and we were assured it shouldn't take longer than 5 working days. We are on day 7 and still no sign of a technician.

Each time we phone the Fault Division they say that it is marked as urgent and they can't do anything beyond that. It is now up to the Technician Department which apparently has a backlog. We have been given no date of when this will be fixed. What is the point of having all these fault reporting channels, when the most important one capable of correcting the problem and taking "action" is completely ineffective.

We are beyond frustrated and don't know what to do to get this sorted out. We also sincerely hope that Telkom dare not bill us for service they have not rendered.

Company: Telkom
Country: South Africa
City: Cape Town

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