Mtn
ATROCIOUS SERVICE FROM MTN

I have been trying to get an itemized bill from MTN for 10 WEEKS.

In the first 5 months of my contract (R99-2 GB) I built up 4 GB of unused data. Yet in the 6th month all my data disappeared and I was billed an extra R583.03 VAT. In the 7th month I was billed an extra R1579. The 8th month R168.99 VAT.

All I want from MTN is to have the opportunity to check where my data (money) went. I don't download movies.

I have phoned the call centre twice and been to the Century City store 4 times. They wrote emails and spoke to call centre agents as well. When I threatened to stop the debit order on 1 December I was told I could get a bad credit record.

I received an email from a person in charge at the call centre that is incomplete, only giving me the extra data usage I have to pay for and not my "free" GB. I wrote back to this person 6 days ago and he has not responded yet.

MTN takes the money, but as a technology based company are/have not been able to give me details of where my money went. Is this the service they give to anyone exceeding their "free" gigs.

Where has my data gone/?

Company: Mtn
Country: South Africa
City: Service Centre

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