Telkom
Impossible to cancel Telkom line!

I've been trying to cancel my Telkom business line since last year! After waiting for what feels like forever to get through to the call centre, I gave up and went into a Telkom Connect Store in Stadium on Main in Claremont Cape Town. I've always resorted to these stores as they offer much better service than the call centres. I was told they can no longer cancel lines and I was directed to a desk with a phone, where I again waited for too long to try speak to someone. I have called the call centre several times since, but can't afford to spend 15mins waiting for someone to answer. I started early today and managed to get someone on the phone after the call centre finally took calls from? 08h15. I am still sitting on the line 15 minutes later after the person told me they would refer me to someone who could help me with a cancellation. I will not put this phone down before I've waited 30mins - but how on earth can this be acceptable!? PLEASE HELP ME!

Company: Telkom
Country: South Africa
City: Kenilworth

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