Telkom
Repeated attempts to cancel line unsuccesful

I moved house in February this year. I did a line transfer with a Telkom agent, who did NOT inform me to cancel the previous line. I now realise that I have been charged continuously for BOTH lines. In the last week I have visited 2 Telkom branches and made 3 phone calls to the Call Centre. Each time I have been given different advice, from having to collect the money myself from the current tenant, to not being able to get a refund at all. Each phone call to the call centre has ended with them telling me "someone will phone me back". Nobody has phoned me back. Up to this point it is NOT clear whether my line has even been cancelled - every time I try to find this out I get a variety of responses.

All I want to do is cancel the old line and get a refund for the period not used. Why is Telkom making this simple process so incredibly complicated?

Company: Telkom
Country: South Africa
City: Cape Town

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