Vodacom
Poor inefficient customer service

It took me 3 days to actually block a device. I was due for an upgrade on my other contract. I chose to upgrade on wednesday the 8th Jan 2014. I called on the 9th Jan 2014 to check the status and was told they cannot pick up my order on the system I was then put through to the upgrades department again where I was put in a queue. I waited for a while only to have the phone call die on me. This is extremely frustrating to be transfered from one department to the next. One would think that in this age of technology that a company like Vodacom would be using a universal system in their call centres and between departments. This would prevent agents from forwarding clients from one department to the next.

Company: Vodacom
Country: South Africa
City: Online

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