Vodacom
False Advertising and Incorrect Information

First of all, I would like to say I was always happy with Vodacom until today. I have done an upgrade on one of my 4 contracts yesterday (6th November) over the phone at the upgrades department with the thought that the phone will be delivered to my door the next day if I do the upgrade before 12h00 - as it is advertised like that on the Vodacom Online upgrade webpage.

And so it happens: the only phone that was available (out of my choices) according to the agent that assisted me was the IPhone 5, 32GB, White!!! I was told that delivery will take place tomorrow, by the latest on Friday.

After waiting for 3 hours I phoned Vodacom this morning, to track the order. Only to get told by an agent in the Upgrades department that the phone is out of stock. I asked her if I could speak to a manager please, then she asked me to hold on... Guess what, she put me through to the customer satisfaction rating!!!

So once again, I phoned back. Furious at this point in time, chose customer service, only to reach the network dep. A manager of the upgrades dep. is handling this now, and will come back to me before day end cause he needs to listen to the calls first!!! Another day wasted!!!

Company: Vodacom
Country: South Africa
City: Upgrades Department

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