Vodacom
Poor service and incorrect information

I live in Zambia on contract and have 3 sims on pay as you go. I keep one on roaming for cellphone banking, etc. One is used for data in SA and I have my email linked to it. This number was deactivated on the 30/12/2013. Customer service said it would be reactivated but I would have to recharge with a voucher. I explained this would be difficult and asked if I could do this electronically. I was assured I would have to have a voucher. Someone in SA bought me one and sent the number. I recharged using the *100*01* option. I was deactivated again the following day. I was told I needed a voucher and had to dial 100 to recharge. I had another voucher number sent to me, but found I could not dial 100 from Zambia. I called again and was told I could not be helped. I spoke to Trevor Sambo who said he would try to help me. He sent me email (my Zambian email address) saying the only way to remain active was to dial 100. He sent a further email and said that I no longer needed to dial 100 - the number would remain active and Mpume would email to confirm all was in order on 02/01/2014. He did not. Why could I not be helped when I first called? I spent R1045 needlessly. I want my money back.

Company: Vodacom
Country: South Africa
City: Customer Service

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