Vodacom
Vodacom the giant!!

Just a couple of words to my complain: i am with Vodacom for about 8 years, was on there talk 1000 and then the talk 500 and now on the talk 120. In the last couple of weeks i am trying to get a second (small) contract from them the uChoose100 which is R99pm. I have gone on there so called chat line and spoke to many people which some were great in there product knolige and some very poor!! Now here is the problem!! When i was due for a upgrade, they were like lightning to help me just to get the deal with no problem at all.4 months down the line i can get a 2nd contract which i thought seeing i am with them lets stick with them, MISTAKE, UGE MISTAKE!! i just could not get hold of them to help me!! Sale was called and the app was vis telephone and within 3 seconds it was declined, on the chat line, the person was realy not clued up ans within 3 seconds she told me both aplications was declined, i only made one aplication and SORRY DECLINED, no reason at all. Now how do Vodacom exepts an upgrade but decline the second contract, MTN will help me in a flash!! Vodacom if this contract end i am done with you, you big time!!!

Company: Vodacom
Country: South Africa
City: Sales

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