Vodacom
Cutting off services without cause

My services were suspended after Vodacom never called for the debit order that has been in place for 18 years. They suspended my phone without any warning sms or contact. I run this phone as my businss line which is crucial to my business. I phoned and they said it was in arrears but could not explain why the debit order had not called for. Their attitude stinks, you can never get a supervisor to assist or call you back, I had to get my girlfriend to phone for a supervisor and well well, they put her through. I receive and sms saying that the amount is due on the 31/1/2014!!! Which has not come and yet they cut my line!!! Going to our local customer services centre is ridiculous as you wait for about 2 hours for service... three agents only working and about 7 seats for agents... In tryig to get help I was ignored, was spoken to rudely and flattly denied assistance. I was told to send proof of payment which I did at the cost of R20 and reconnection fee of R10... then when I get my services partially back... they send an sms saying thanks for the payment and we do not need proof of payment...!!! Make up your minds. I need assistance NOW!!!

Company: Vodacom
Country: South Africa
City: Pietermaritzburg

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