Vodacom
Wrong information lead to line being suspended

After my bill was run up by someone who my phone, my debit order bounced. After numerous logged calls to the call centre to arrange a payment, someone finally called back from acc department. I was driving so she said she would phone back in 10min - which never happened. Exasperated, i phoned again a few days afterward, when someone in Vodacom acc. dept. INSISTED that I was not in arrears and there was nothing that I could pay. I got attitude from the person after I explained that the debit order came back, unpaid, and there should be a payment arrangement made. She insisted that I was not in arrears. Two days later my line was suspended. I phoned Vodacom again, demanding that a manager listen to that recorded call and phone me back. I was promised that he would phone me first thing next morning at 10o'clock on the landline at work as my cell service was suspended. No call was received. I phoned last night again... got cut off and no one has tried to contact me since and I am still without service.

Company: Vodacom
Country: South Africa
City: Accounts Department

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