Mtn
Bad Service, Passing the Buck, No Feedback

On 16/11/2012 I have applied to migrate my 2GB internet contract to a Uncapped Lite contract. The lady at MTN (Shayda) said all is fine and I can use the Uncapped data from 26/11/2012.

On 28/12/2012 I received a SMS that said I exceeded my credit limit! I phoned the helpdesk, but they said they can't help me as I need to go to the branch - 60 km from where I live! The manager, Christelene, said that the migration wasn't done and she will fix it and fix my account.

On 18 January I went back to MTN Paarl Mall as I have heared nothing yet and a debit order of R5582, 04 is about to go off my bank account. Another lady then said that Christelene is on leave and she can't help me. So I had to wait till she comes back from leave!

28 January, a month after my query was logged, I enquired again. Christelene said it was all of a sudden my fault as I went over the 2GB data limit! That was my query from the beginning, they did not migrate my account in time as promised by Shayda at Paarl Mall! I have cancelled my debit order, but the amount went off at the end of January! Can someone at MTN please take responsibility and fix my account! I'm in a bad space because of bad advice from MTN!

Company: Mtn
Country: South Africa
City: Paarl Mall

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