Mtn
MTN Cresta - Management & Employees Useless

MTN Cresta is the worst shop to ever try and get them to change a contract and get a new sim. My wife went in a month ago to get a new contract and due to the type of new fone it had to get a smaller sim. This was on the 11th of December 2013, we have been calling them consistently since then and to date the new sim has not been activated. After 3 weeks they say the first sim s faulty and needs to be replaced, so we go in to replace the sim they then say we should wait another 24 hours before they change the sim, so they the sim is faulty then the give a new sim and say wait another 24 hours, now 48 hours later they say wait another 24 hours. The shop manager Monica Lottering has absolutely no manners and ways of speaking and should never be in the service industry. The other people involved in lieing and empty promises is Leeroy who says the sim is damaged but when you get there they refuse to replace it. Management in that store needs to be replaced.

Company: Mtn
Country: South Africa
City: Cresta

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