Vodacom
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I phoned Vodacom to migrate to my original package on the 26th of December 2013. The 1st Customer Service agent told me that I would need to pay a Migration fee. I explained to her that I want to go back to my original package and that then I will not need to pay a fee. I know this as I have done this in the past. She then logged a query for the CIC department to call me back. She told me that they will call me in 24 hours. She at this point did not tell me that the original package was discontinued. I phoned them back on the 28th as I had no response. They then said that my original package was discontinued and once again left a message on the system for the CIC department to call me. I phoned back again this morning and had to learn that my query was supposevally not handed to a specific person at the CIC department. This I do not believe as 2 people told me that it was handed to a specific person and I received an sms of confirmation. I am now still waiting for them to call me and waive my migration fee. Everytime I call I am told that they will call me in 24 hours... How can they expect a client to pay a migration fee when they discontinued the original package!

Company: Vodacom
Country: South Africa
City: Pretoria

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