Mtn
Billing me while I have a faulty sim

I have now tried everything to sort out my MTN sim card that's not working. I was in Belgium for four months with my roaming activated. For the first month I could make calls but in early October my phone just lost signal and I could not make or receive any calls or sms's. As I could not call I emailed Sphelele Shange (17 emails in total) at the MTN Innovation Centre and asked her to sort it out for me. It took her almost two weeks to get back to me. Her recommendations did not work and she said she would take it up with the technical department. Its been now two and a half months with no service and only after returning to SA that I got service. My sim still loses sign every now and then. Being back and being able to go into the MTN store I was told that I have to pay to get a new sim. My question is this. MTN provided me with a faulty and charged me two and a half months service when I did not have any. I was charged every month, but could not call, sms. I informed MTN about this and they just could not care. Now I have to pay for a new sim!! Why? I want my contract ended! I could not do any online banking and had to get a Belgium sim card and pay a lot for it!

Company: Mtn
Country: South Africa
City: Newcastle

  <     >