First National Bank
Wish I had never opened this FNB Business account

I started getting my Business account set up in the beginning of June. It landed up taking 2 months to actually get finalised and a few calls and emails from me to chase things up.

On Monday 30/07 I finally got my account activated. The lady who was helping me could not get my internet banking working there so she said I should do it at work as there was something wrong with their system. Once i had created my account I could not log in. After phoning I was told I need an e-card or something like that. Back to the bank... They tried again there and could not get it to work. I was told "sorry there is nothing we can do but I will phone you if the problems get fixed"

I tried again to get help from the call centre and got hold of Lebogang Phalane. I emailed the screenshots of the errors as requested on 31/07. I emailed again on 01/08 as I had not had a response and was told it was escalated to technical department. I emailed again 05/08 to urgently find out what is happening as I cannot pay my suppliers. I have not received a response. Two trips to the bank, two phone calls to the call centre, and 3 emails and I am left on my own with no fix in sight. Where do I go from here?

Company: First National Bank
Country: South Africa
City: Galleria

  <     >