Virgin Mobile South Africa
INCOMPETENT STAAF

I called the call centre on 24/12 to confirm no further debits will go through my bank as last debit due on 2/1/14 went off on 20/12/13.I was told by Alisha its not cancelled & put me through to cancellations dept. The guy confirmed he cancelled the contract. He didn't tell me my accumulated airtime won't reflect & I would have no BIS.After discovering there's no airtime & BIS I called in (24 Dec). I was told there's a "GLITCH" in the sys and when it updates after 24 hrs, my airtime will reflect and I can purchase BIS.After 24hrs the airtime didn't reflect, I called cust serv (25 Dec). I was told the dept that credits the airtime isn't working and if I wish to have BIS connected I should load airtime and dial *110# and purchase the BIS.I started receiving BBM but funds were deducted from my airtime. I called on 26 Dec and spoke to Nandi, she told me that BIS isn't connected that's why airtime is been deducted. I asked to connect BIS & she said she can't do it. When asked for a supervisor she said there isn't 1 as ITS A HOLIDAY. Then Hasan (says he's Team Leader)... Someone with authority must contact me from VMSA URGENTLY as I cannot disclose my full greivinence due to lack of space.

Company: Virgin Mobile South Africa
Country: South Africa
City: Customer Service Centre

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