Cell C
Line cut-off every month

Every month I have to log my monthly trouble ticket and every time I get assured that it will not happen again. So now I am going to do a post every month on HelloPeter every month I get cut-off again.

The last trouble ticket number is 3040103347 and I spoke to Rosslin.

I have a month-to-month ANY-time contract with 100 min/MB/sms per month. I spoke to 3 different sales persons at different branches and they all assured me that the contract will automatically renew every end of the month until I give a month notice. I have not given any notice yet.

Every end of the month, I cannot make phone calls: I hear a message: "You are on prepaid. Please recharge. If you are on contract, please dial 140 for a limit increase." Then the call hang up.

If I dial *101#: I receive a response back:

Available Free Minutes: 02:36:09.SMS/MMS: 273.dаta: 96.88 MB.

Why do I need to increase my limit if I have more than 2 hours remaining?!?

Typical nonsense excuses that agents gave me:
* "There is something wrong with your handset."
* "You need to activate roaming."
* "You do not have reception."
* "Those minutes are only off peak minutes."

Please do not try to use the above excuses!

Company: Cell C
Country: South Africa
City: Head Office

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