Mtn
Non productive staff impacting on my time

I sent through my iPhone to the Brookly service centre on 08 December 2013 for repairs.
I received an sms on18 December 2013 that my phone was ready for collection. I went through to the store on 19/12/2013 to collect my phone. To my surprise the phone was not switiching on. I enquired with the consultant helping me at the store as what did the technician repair on the phone, she responsed that there is no way she can tell what was done to the phone, she added that the technicians dont inform them of anything. My husband then called the technician and the technician informed us that no work was done on the phone because (find my iPhone was on), this is the most ridicoulsy statement i have ever heard in my entire 28 years of my life. Shoudlnt MTN be providing their employees at the contact centres with some sort of check list when a phone is booked in for repairs. Your company is lacking in productivuty and effiency, the whole company needs to be taking on a lean management course, so you can be taught how to eliminate waste. You guys wasted my time and i will not be renewing my contract with you when it expires in a few months time.

Company: Mtn
Country: South Africa
City: Repair centre

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