Cell C
5 repairs on phones on same contract in 15 months

On 08/04/2012 I received my Blackberry Torch 9810 on my cellphone contract. Between 30/10/2012 and 11/02/2013 this phone was send in for repairs three times. The third time phone did not leave the store as the manager checked the phone and found that the repairs was faulty. This phone was replaced on 26/02/2013 with a "Refurbished" 9900 Bold. this unit only had a 90 day repair warranty on the phone. On 28/08/2013 this phone was handed in for repairs on the ringer and speaker. after 3 weeks I visited the store to collect my phone and was informed that they had prepared a quote for the repairs on my phone to the total of R1592, which included repairs to the screen, that to my knowledge there was nothing wrong with. I refused to pay this as I have an extended warranty on my cellphone contract. This matter was revered to the insurance department. On 08/10/2013 I visited the store to collect my phone. I was informed that my phone has not been received from repairs. On 18/10/2013 I again tried to collect my phone. it was replaced for a second time, and was send for repairs before i even received the phone. i was assured that i would receive my phone on 22/10/2013 but did not

Company: Cell C
Country: South Africa
City: South Africa

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