Vodacom
Organised Chaos

Great company if you buy something online. Poor company if you are trying to return something.

This is how the events where handled:

I) On 9 Dec I phone Vodacom online to upgrade my current data package.
ii) The upgrade section told me they did not have the Ipad mini so I settled for an Samsung Tab.
iii) I received the goods on the 10 Dec.

This is the bad part as it appears that Vodacom's organization structure for returns is very complex:

iv) I found out that they did have the Ipad Mini so on the 11 Dec I phoned upgrade to cancel so I could get the Ipad Mini.
v) I did not think that they would "escalate" my request so on the 13 Dec I submitted an email. (Ref: S3-T9T2D-DEXJO)
vi) On 19 Dec I went to Canal Walk to find out why this simple request was taking so long to expedite. They told me that they would "Escalate" this to there manager and I should hopefully receive a response in the next 14 days.

I am legally within my rights to return a product within 14 days.

I have three other contracts with Vodacom which I am thinking of moving to another mobile operater if this matter is not resolve ASAP.

Company: Vodacom
Country: South Africa
City: Online

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