Telkom
Telkom not cancelling Telephone Account

The line belongs to my Grandmother currently in Frailcare and unable to arrange for the cancellation of her landline. She has provided a signed letter giving me authority to cancel her landline. I went into the N1 City Branch and they provided a number where I need to sent the cancellation letter too. Over the past 6 weeks I have sent the letter 3 times to Telkom and still the line is not cancelled. My Grandmother now needs to pay for a line she does not even use and I am not getting any joy from Telkom. I have reached Telkom and they could not see any cancellation and transferred me now to another department. I have been holding on for 20 minutes after which I started to process this complaint and I am still holding. This service is pathetic especially when Telkom is requesting money from an elderly person that is frail and financially struggling. I hope this complaint will assist to have this matter resolved.

Company: Telkom
Country: South Africa
City: N1 city

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