Mweb
Service Inconsistency

I have been an Mweb cusotmer since September 2008 and have been relatively pleased with the service. I am a small 1 man business, but recently had to contact Mweb to get some email addresses added to my account as my business is growing.

I called the "business call centre" to be passed from person to person, given other numbers to dial etc, until finally I got hold of a Karen Smith. I explained to Karen that all I wanted to do was add an email address to my account. After much confusiion it has now been loaded, however when I asked about all my setup information to be emailed to me, the simple answer from her is "That is not my department, phone technical." It is just so annoying that it is so easy for everyone to pass the buck to some else.

First and second time I started an account with MWEB, everything was emailed to me, all my login information, outlook setup information, everything, now, I need to call technical and do it over the phone. This is stupid as I cannot be calling everytime I get a new computer or something happens.

MWeb, why is this information not emailed to me for my records, so I can keep on file. Why must the client always be hassled into calling.

Company: Mweb
Country: South Africa
City: Business Division

  <     >