Mwe
Paying for 2 Lines when i have only 1

I got throttled by Mweb in December and tried to leave them and change ISP. I downgraded my account from a 1Mb uncapped to a 1Gb account with a line.

On the 17 December i phoned Mweb again after i was unable to change ISP and rather opted to upgrade my account from a 1Mb uncapped to 2Mb premium uncapped and cancel the 1Gb account.

Since that point i have been billed by Mweb for the 2Mb uncapped premium for R509.00 (which includes a line) and a 1Gb package for R159.00 (which also includes a line).

I called Mweb on the 23rd of January 2014 to sort out the problem which they said they will investigate and call me back within 24 - 48 hours.

After no call back from Mweb, Yesterday (03/02/2014) i phoned Mweb to find out what is happening with my billing. They said they will get the account billing department to phone me that same day.

At 16:30 on 03/02/2014 i phone again since i still hadn't received a phone call. I demanded to speak to a manager but was put through to a technical manager since there was no billing accounts manager available.

She again promised that she would get someone to phone me later that day.

Its now 08:18 04/02/2014 and i STILL HAVENT received a call?!!?

Company: Mwe
Country: South Africa
City: Cape Town

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