Vodacom
I want Vodacom to replace my broken phone with new

My iPhone broke in the first month of using it, the microphone broke and people could not hear me over the phone. They have replaced that phone with a "refurbished" phone. I was not happy with this at the time, but accepted it. 6 Months later, the hardware of my refurbished iPhone has crashed. Yet again they want to replace my iPhone with a refurbished phone. From a consumers point of view 'refurbished" is second hand. I am not paying for a second hand iPhone. Vodacom keeps on telling me that it is not their or the manufacturers policy to replace broken phones with brand new ones. As a consumer I think that this policy is just wrong. My iPhone is still under warrenty. In the meantime they have send my phone away for repairs, a week ago they phoned me and said that I can come and pick up my phone. I then asked them if the new iPhone comes in a sealed white box as I have received it the day a first got it. The reply to my question, no mam, head office don't send new phones in sealed boxes. I have thus no guarantee that this "new" iPhone is indeed new. I am demanding a new phone from vodacom, in a sealed box. And why are they selling stuff this country if they can't repair it here!

Company: Vodacom
Country: South Africa
City: Somerset West

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