Vodacom
Passing the Buck/Breach of contract/Poor service

Since the 1st December i did not get my allocated 3gig on my data contract. A few days later i was still informed that my limit was exceeded which was the case at the end of November. I had to make so many calls and was shoved around to customer service/data support and accounts adn each referred me to the other dept. All confused I asked customer service to log a query which i still did not receive a response on. I was informed that there were system problems initally. Due to not receiving my data bundle, my data limit was exceeded on my handset as i was not aware that my 3gig data was soft locked when i was updating apps on my device. This further resulted in a loss of business matters that I could not fulfill due to no internet at home. To date no feedback has been received from Vodacom regarding my queries as i have aslo requested a supervisor on Friday to increase the limit on my data line just for me to have internet access to attend to business matters. I wonder if this will be sorted out or Vodacom will consider cancelling my contract so I could go to another network. The agent also says i receive a night owl data bundle on my samsung but the store disagrees. I am lost!

Company: Vodacom
Country: South Africa
City: Jhb

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