Telkom
Charged because self service portal doesn't work

I opened a new bank account in September. Since then I have been trying to update my debit order details with Telkom. Their 'self service' portal does not work - I submitted multiple requests with my new details on the banking details form - each time the system accepted my input and told me that a consultant would call me to confirm - this never happened.
Realising that the online portal did not work I tried numerous times to contact the call centre, only to be left on hold indefinitely. After holding for 30 minutes (a call I am paying for) I finally got through to a consultant who performed all the pre-validation checks and then disconnected the call.
Now the debit order has bounced, and I am charged R195 for the bounce and my service is disconnected, even though I paid the outstanding invoice via EFT immediately.
Their broken systems and useless call centre made it impossible for me to change my details, and now I am charged extra for their incompetence.

Company: Telkom
Country: South Africa
City: Online

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