Complimed
FAILURE TO CHANGE DEBIT ORDER DETAILS

I have been struggling for some time now to change the debit order details on our policy, with no joy thus far. Our account is now in arrears and I am very concerned as I am 26 weeks pregnant and cant afford for our policy to be in this state, in case I need it. I am highly irritated to say the least as I have submitted the re-instatement form and a copy of my husbands banking details numerous times via fax and STILL the debit order details have not been amended. I am now worried we are sitting without cover, even though when I call the customer services I am advised that I still have full cover, I am not convinced. Kindly investigate this matter as a matter of extreme urgency and confirm that my husband and I are still fully covered and our cover has not been affected in any way or form due to the incompetence of staff in changing our debit order details. Thank you.

Company: Complimed
Country: South Africa
City: Head office

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