Vodacom
Refusal to take accountability

I upgraded my contract at the Vodacom outlet store in Melrose in January 2013. I ended up having to take up a new insurance policy given the value of my iphone put me in a new insurance bracket. I lost my phone last week and put in a claim to vodasure only to be informed by vodasure that the current insurance only covers me for a certain amount and they had not been updated by the store where my upgrade that I had changed my insurance cover. I now sit in a position where neither the store or the insurance are willing to take accountability and I am without a cellphone which is a complete inconvenience to say the least. Right now all I would appreciate is a solution to the matter, as I find it totally unacceptable that I am made to wait and the blame is now being shifted onto me as both suppliers try to shift the blame off themselves. I would appreciate being given exact deadlines as to when I can expect this matter to be resolved and when I can expect to have my cellphone replaced. This is the worst service I have ever witnessed, what a shame.

Company: Vodacom
Country: South Africa
City: Melrose Arch

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