Vodacom
Charged for two modems

I have an existing laptop deal which came with a modem. I took this out in January 2012. I took a chance a month and a half ago and went to Vodacom cresta to saee if I could upgrade as my contract was nearly up. I was told that I could do a premature upgrade as I wasnt due till January 2014. I tokk the Huawei B2000 modem with a 5gig data bndle for circa R380 per month. At the end of October I saw the debit amount was still the same and hadnt reduced. On the 1/12/2013 I went to vodacom cresta to query the charge, just to be told that the old charge would still remain and I am now paying for my existing modem that came with the laptop plus the new B2000 modem. I was not told this by the consultant or else I wouldnt have taken the new modem and carried on with my existing one till my upgrade time. I am now paying more than I did before because I am now stuck with two contracts which should have never been refered to as an upgrade, as that would mean doing away with one deal and implementing another. This is now an additional contract which I dont need. I feel extremely cheated and dont want to renew my contract next year. I will also replace my Ipad SIM 0721998847 with another brand

Company: Vodacom
Country: South Africa
City: Cresta

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