Vodacom
Refusal to cancel order and refund

An upgrade was done on my cell phone contract and Vodacom delivered the phone to the despite my address being listed in their system. i informed vodacom of the activity and was asked to fax a copy of my ID and affidavit. I have not received a call from vodacom to advise on the status of my complaint. when i do call i receive inconsistent information on the query. Vodacom continues to debit my account despite their assertions that the transaction shall be reversed. I want vodacom to treat my complaint seriously as it is costing me money to pay on a contract which they approved without verification. i also want my money reimbursed.

Company: Vodacom
Country: South Africa
City: Call Centre

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