Mtn
Wrong package, fixed, now failing to refund

In May 2013, I applied for the MTN Anytime 200 package with Galaxy S4 phone and this includes 200 MB data and other things. When I received the contract it listed the correct package name.

It turns out that I was loaded on the MTN 100 package and because this it did not include 200 MB data. I was being charged for out of bundles rates.

After 5 or 6 attempts through the call centre to get this fixed and 5 months later, they loaded me on the correct package, but restarted my contract.

I've been in contact with Glasson Markham last. We agreed that there is a problem and we also agreed how this was to be fixed. They would retrospectively calculated credits and debits due and also make my contract start date correct.

I am still awaiting her. I send emails every 7 days or so and do not even get an acknowledgement that they are working on it anymore. Last response from her was 17 October 2013.

I am really frustrated аbout:
1) Made a mistake on the package costing hours of wasted time with call centre staff
2) Call centre staff not efficient at helping me.
3) Downtime of 3 days while they were resetting the package
4) Taking a long time to fix the problem
5) Stop responding to emails

Company: Mtn
Country: South Africa
City: MTN Online

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