Mtn
MTN upgrade shoved pillar to post for 5 months

I have been battling for 5 months shoved from pillar to post spoken to at least 12 different call centre agents, received a hundred different call centre references, and to date my upgrade has still not been finalized. It has been excuse after excuse and the current one is that they cannot find a collection/cancellation in order to do the upgrade from the 9th of September. I have never ever received such a poor level and drastic lack of service, commitment, customer care, there is a complete lack of customer service and accountability is non existent.

Company: Mtn
Country: South Africa
City: National

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