@lantic
Misleading Customers For Sales

3rd COMPLAINT
I was sold the YaClick service by Frik. He assured me that I would be getting my 10mb per second speed rain or shine. Due to it being a new American produced product. From the start we never received that 10mb speed. I was also assured by the original installer Frazer and the installer that had to move my dish (never showing up) Adeel that I was supposed to get the 10mb connection. The installer Frazer also left here with my contract never to return it.

With my previous complaint I demanded a refund, they have been investigating this for quite some time now only to tell me that my contract states that they can only guarantee me only 50% of my speed. This was not ever explained to me at the start, only just now when I decided to complain about this. I was to and mislead by the salesman and the installer from the start. Under the new consumer protection act I have a right to complain, cancel my contract and to hold them accountable for the money I have paid. Due to the fact that I was given false information about this service and that their "fine print" was never explained to me. They should own up to their representatives giving out false info for sale

Company: @lantic
Country: South Africa
City: Head Office & Woodlands

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