Cell C
Customer Care incompetence

I have had technical issues with receiving voice calls on my Cell C line. Having explained this issue to 4 different people (doing a security check each time to make sure it was still me), the call centre admitted that they were not capable to deal with the issue. An escalation was logged, I was given a reference number, and promised that someone would contact me within 24-48 hours. That was 2 weeks ago. I have spent an entire morning being passed from customer care, to technical dept, and back, with no-one able to track down the escalation or what is being done with it. The call centre staff, in particular Lizanne and Sihle, were unfriendly and unhelpful, and simply wanted to pass me on to another department as soon as possible. I had ported to Cell C from Vodacom because of their aggressive challenging market approach and I felt that an innovative business deserved support. With the quality of network service, and more importantly the quality of customer care they are giving, they have shown that you can have the most attractive pricing out there, but if you can't deliver and your service is shocking, you don't deserve to have customers!

Company: Cell C
Country: South Africa
City: National call centre

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