Telkom
Paying for internet that doesn't work

When I call the Telkom call centre, I am advised that the line is synced and it's a account problem [yet no resolution is offered] but the original Netpoint account, FNB account and Mweb account won't connect. Given the fact that I am fully aware that Internet connection is more than tying string to tins, I can assure you that I am unable to connect to the internet. I understand the principle of Internet.

That said, your call centre staff may see the account as connected, the reality of the situation is that I am paying for a service which is not being rendered to me. I have also made contact to resolve this issue on numerous occasions.

Since this has been going on for a month and with no resolution, my next point of escalation will be the telecommunications ombudsman (ICASA).

Company: Telkom
Country: South Africa
City: Kuilsriver

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