Vodacom
Lack of feedback/response or imperative answers

Life Choices approached Vodacom via Caroline Van Tonder to ask whether Life Choices could get assistance with an sms donation code as the costs are extremely high & it would be self-defeating to pursue option in financial crisis. Caroline Van Tonder speedily directed us to Ebrahim Vodacom Foundation 21/10/13. He confirmed that Vodacom would be able to assist as we are an NPO & should fill out the application form accordingly. The application form was faxed on 22/10/13. On 24/10/13 Life Choices called Ebrahim to confirm if he had received the fax as it had not been acknowledged. He confirmed that he had received the application and it takes abt 3 weeks to 28 days. He referred us to Sibusiso for feedback as LC indicated we would appreciate assistance asap as campaign launched Nov. However since then LC struggled to get hold of Sibusiso - the number provided and call centre. Eventually Friday 15th we got hold of him. He kindly referred us to Phindi in Commercial Support. Who then referred us back to Thenjiwe now Vodacom Foundation Manager. She has not responded to email sent yesterday nor calls today. This is urgent and pertinent to the success of the campaign for Cape Flats Youth.

Company: Vodacom
Country: South Africa
City: Head office/Foundation

  <     >