Virgin Mobile South Africa
System error on my contract

I am unable to use my cell phone. When I try dial a number there is a message telling me i dont have the airtime to make a call. I found this odd since i have contract. I called in and was told i have a max limit on my contract of R100/month. I asked what my last few bills have been and when the service consultant told me they were all over R100 i asked if the error was obvious. The first call was made on Sunday the 17th and i was told i would be called today to sort it out. when i had not been called by lunch time i called again and had to answer all the same questions again. They explained that i need to wait for the accounts department to call me back and this can take a day or two. So despite the fact that the error is clearly with Virgin i have to be inconvenienced for at least 2 days. This is unacceptable. In my line of work i need to be contactable but it is clear Virgin does not care.

Company: Virgin Mobile South Africa
Country: South Africa
City: Johannesburg

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