Mtn
Bad MTN systems & procedures

My cellphone got at 1am on the 17th of November 2013. It was a Blackberry 8520 which was synchronized with my gmail account. I called the 173 number and I was told MTN can't cancel my sim card because it is on prepaid, that I must wait for 9am and do a sim swap inside an MTN store. The call center agent further told me the blackberry phone can't be blacklisted up until 8am, again, I had to wait.

My phone didn't have a password on it, which meant whoever had my phone could freely access all my accounts until 9am, not to mention use up my airtime. I immediately changed passwords from my laptop on websites such as Twitter, Facebook, etc. I changed all of them but the criminal could still gain access to my gmail account.

My hands were tired, all because of a system MTN uses not to immediately cancel prepaid sim cards. I was afraid the criminal could look into my emails, so I decided to delete all my gmail emails. This was done all because of MTN's bad & procedural systems which don't make sense. I hold MTN responsible my the deletion of all my emails.

Suffice to say, I will definitely port from MTN to another cellphone network.

Regards
Extremely disappointed customer!

Company: Mtn
Country: South Africa
City: Call Center

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