Neotel
2nd issue with ADSL in 2 weeks and no response

This is the second issue with my ADSL in two weeks and its exactly the same as the last time. Neotel has never lived up to its promise of 24-48 hour turnaround time. Once again a call was logged on Wednesday the 13th before 10:00 in the morning. At the time of writing, its 15:40 on the 15th of November. No feedback has been given even after two follow up calls!

I am once again highly frustrated as its the weekend, and I know that my issue might only be addressed on Monday maybe Tuesday if I'm lucky, which again puts my ADSL service out for another 5 - 6 days this week for what seems to be another faulty antennae! What on earth am I paying for? A fixed one sided contract for which Neotel are not shy to charge for, but yet also not uphold their part of the agreement?

This is not on. Reference number SREQ111049888

Company: Neotel
Country: South Africa
City: Edenvale

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