Vodacom
Contract changed without my permission

I bought a Samsung S4 on contract in September 2013. The contract is a Top-Up 315 which amounts to R530.00 per month. We waited 3 days for the airtime to be loaded but instead there was only a 3GIG data bundle on the phone. I went to the manager in Fochville and she gave me a number to phone in Jhb. I phoned and they said that there was a contract for 3GIG and I must fax a copy of my contract to them which I did. They said that it was a system error and will be rectified. I received a bill for October for the amount of R2282.79. I phoned them and refused to pay that amount and the debit order was stopped and I paid the R530.00 manually. I now received a bill for November for the amount of R3308.64. I still have no airtime on my phone but gets a 3GIG data bundle. We receive calls from them to discuss payments for the "ARREARS" but they have not fixed it yet. I am a loyal customer for 15 Years and get this type of treatment???

Company: Vodacom
Country: South Africa
City: Johannesburg

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