Vodacom
Poor Customer Service

Have a contract with Vodacom whereby I am paying an additional R22.00 in order to have my itemised billing sent with my monthly invoice. Since last week I have been trying to obtain my itemised billing as I did not receive last months. Sent from pillar to post where I was promised said document. Received an sms indicating that I need to forward certain documents to them before I can obtain a copy. Contacted the call centre on 9 November, where 2 of my calls were dropped and finally spoke to a supervisor who told me that that is their company policy. If I had received it as was in the past, I would not be asking for it again. I am paying for the service, so why should I go through all of this, if I am not getting what I paid for? My bill was unusually high, so I need to see why! Will definitely not renew my contract with them.

Company: Vodacom
Country: South Africa
City: Gauteng

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