Mtn
Very disappointed in MTN's response

Refer to response received from MTN after my second complaint.

Apologies for the delayed response, with regards to your query the migration to top up was done on the 16-10-2013 and the bill cycle on your account is on the 7th of each month.

On the 13-03-2013 reference:97966418 there was an enquiry regarding the migration and our consultants sent through the migration forms to top up and the forms were only received on the 16-10-2013 reference:105166941.

Best regards
Mantoa
REQ:2850251

So tell me Mantoa - Why do I have to pay for your Queenswood branch's delay in response and why must I pay for their mistakes. What about the printout that I received from them, stating that I have been migrated to top-up, just to later receive another bill from MTN, and confirmation that it is still on open contract,

I NEED ANSWERS PLEASE _ I DEMAND A REFUND for all the moneys that I spend paying for someones elses mistakes.

Company: Mtn
Country: South Africa
City: Queenswood

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