Mtn
Non Disclosure of charges that come with contracts

I bought a phone on contract from Mtn on an open line, I was told that I would get 300mb of data every month and when they were finished I would continue using data and then be billed at the end of the month. As a client i thought that this data would cost me just the same amount as buying data from any Mtn shop and if there were any extra charges I would be made aware of them before I sign the contract. Little did I know that I was walking into a [URL Removed] month end i was shocked to receive an SMS R3232 had been debited from my account, I made several fruitless efforts to get someone from mtn to explain to me why my bill was so high and i only got response after i posted on their facebook page... however I was told that the reason why my bill was so high was because of "PSD CALLS" which they translated to "internet usage" which they charge R2 per megabyte if i finish my 300mb which they allocated me... this means that 10MB = R20 100MB = R200 and 1 GIG =R2000. this was not disclosed in my contract and the consultant didn't bother telling me because this is mtn`s way of from their clients... there is nothing i can do to get my money back but i can at least warn others...

Company: Mtn
Country: South Africa
City: Table View Bay side Mall

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