Vodacom
STILL NO FEEDBACK, NOT ATTENDING TO MY REQUEST

Below is my initial complaint and since this nothing has been resolved, poor feedback or shall I say incorrect feedback received from Roderique Lategan. Again I emailed them back to ask if Vodacom rectified their error because NO Vodacom consultant has phoned me since I escalated the complaint.

[VODACOM HAS BEEN HARRASING ME WITH AUTOMATED CALLS CLAIMING THAT MY ACCOUNT IS OVERDUE, YET WHEN I ENQUIRED WITH THEM I RECEIVED NO FEEDBACK, MY ACCOUNT HAS NOT EVEN BEEN OPEN FOR 3MONTHS AND ALREADY I GET POOR SERVICE. TO MAKE THINGS WORST THEY LISTED MY ACCOUNT AS OVERDUE ON ITC. I WANT VODACOM TO RECTIFY THE ITC ERROR AND ALSO EXPLAIN HOW MY ACCOUNT IS IN ARREARS WHEN THEY DEDUCTED THE INVOICE AMOUNT.
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SUPPLIER'S RESPONSE Vodacom Time and Date 15:00:30 | Tue 29 Oct 13
Hello roxy_poors,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team]

Company: Vodacom
Country: South Africa
City: ACCOUNTS

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