Mtn
Unauthorised deduction via Debit Orde

1 Oct 2013 my debit order returns unpaid. Unknowingly my mistake.
14 Oct - receive sms - must make direct payment into MTN ABSA account
18 Oct - proof of payment sent via Tokai, CT MTN
22 Oct - account suspended
22 Oct - receive sms - must make direct payment into MTN ABSA account
22 Oct - MTN Tokai, calls and confirms payment IS received, they open my device again and apologize.
28 Oct - receive sms advising a double deduction on 1 Nov via Debit order
28 Oct - MTN Tokai, calls and confirms sms is error, only money due as per November will go off
REF 105584003
1 Nov - DOUBLE deduction goes off
5 Nov - I call, they inform their debit orders are set on 15th of each month, will refund, I request proof of payment - REF 105802877?
6 Nov - No communication further from MTN

Why suspend a paid account?
Why on 22nd of month ask for direct payment if you had already set double deduction?
Why advice that double deduction sms is an error and then double deduct?

I demand my money back - I paid according to your request and you were not to deduct according to REF 105802877?!

Please refund immediately and provide me with a thorough explanation of what happened!

I am not impressed with MTN!

Company: Mtn
Country: South Africa
City: Accounts

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