Nashua Mobile
Airtime deductions

I contacted Nashua Mobile on the 14th October @ 13:43pm enquiring on airtime (22 x R17.53) which was billed by Nashua mobile during the month of September / October. I was informed by Tebogo Makgari that I had subscribed to Smart Call. I told him that I have never subscribed to Smart Cal & that these amounts where to be refunded back to myself. I followed up with Nashua mobile on the 21st, 25th, 29th October who then told me that I needed to contact Smart Call directly and ask for a refund? I escalated this via email to both Juli-anne Ferns & Denzil Rondon & requested that they provide me with evidence where I gave permission for Smart call to add R17.53 to my Nashua Mobile account. I received a call from Juli-anne Ferns on the 30th October who requested that I give her until 1 November to resolve this matter and that they will refund me. Today is Monday and I am still waiting for Juli-anne Ferns to contact me! Its 22 days ago that I complained to Nashua mobile. They are very quick to sell you a contact BUT there after sales support is no existent!

Company: Nashua Mobile
Country: South Africa
City: Call Centre / Midrand

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