Mtn
Inconsistent Information

My son lost his sim card. He still wanted his old number, so we called the Mtn Call Centre to find out the process as to what we needed to do to get a sim swop. We were told to just go to an Mtn branch with my ID.

When I went to the branch, they told me I needed to get an affidavit and get the police to stamp it and only then could they do a sim swop.

Just for interest, we called the Call Centre again (last night at about 7) to find out the process and when we told the agent what the branch had told us, she said the affidavit was the old way of doing things but is no longer required.

I am a busy person and I don't get the time to go riding around because Mtn doesn't know their foot from their arm. What is the process? Why don't all your people know it?

Come on Mtn, standardise your processes and communicate them to all your people for the sake of your customers!

Company: Mtn
Country: South Africa
City: Head Office

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