Absa
Incorrect information given

Good Day. I'm login this complaint because I am not satisfied with the service from Absa's call centre. My internet banking account is locked and I called the call centre and was advised that I need to submit my FICA documents at my nearest branch. These documents that were to be submitted are my ID document and an affidavit from the police station. I called the call centre again to verify whether these were the documents I needed to take to a branch and they confirmed. I went to an ABSA branch in Randburg this morning and was told that I needed to submit their own internal affidavit which needed to be taken to the police station and stamped and then brought back to the bank. Now, my working hours are 09:00-18:00 and I work most Saturdays, for example I have been working for three Saturdays now and do not have the time to go to a branch. This has been a waste of my time and resources which could have been avoided had I been given the proper information. When I asked the lady at the branch why I was not given the correct information she simply told me the call centre people do not work at the branch. That is not an excuse for a company that is a brand. FNB is sounding really good...

Company: Absa
Country: South Africa
City: Call center

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