Vodacom
BIS not cancelled after 3 requests

I no longer wish to use BIS service and have called the vodacom customer care 111 on Wednesday 30/10/2013 to cancel the service. I was advised by the consultant that the service will be deactivated within 24 hours.

On Thursday 31/10/2013 after the 24-hour time period I noticed that the BIS was still not deactivated and I called 111 again, and the consultant advised that it will be deactivated on the 1st day of November.

On Friday 01/11/2013 this has not been activated and I called again. The consultant advised me that they are offline and will call me back if they're online before 16h00.

To date (04/11/2013) I am still connected to BIS!

I WILL NOT be liable for the BIS subs as I have already notified Vodacom to cancel on 30/10/2013.

The calls are recorded, so Vodacom is free to access the recordings.

I need an explanation!

Company: Vodacom
Country: South Africa
City: Customer Care

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